|the staff at mytub were very helpful in finding the part i needed for my shower and even though the part was only £10 the level of service i received was oustanding from start to finish you would think i had spent thousands of pounds, excellent communication, i was kept upto date at every stage of my order and very fast delivery. this has to be the best company on the internet, staff who are genuinely interested in helping no matter how much money your spending, service at its greatest. thank you Mytub
|Everything ok thanks.
|Payment options - like a lot of people I use a debit card for payment. Debit card isnt one of the options, you have to use the "credit card" option and presume that also covers debit cards.
Make it clear and incorporate "debit card" as an option please.
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Very good point and the site has now been edited to refect this, thank you.
|We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
|excellent service,with very quick delivery.highly recommend
|Great prompt services and also great contact with customer services would highly recommend
|Product is fine & has been fitted - only complaint is that it was delivered the day before that agreed & as noboby was in it was left propped up outside.
|Good communications, keft informed of order status. Delivered on time.
...David Gunn - Truma UK
|I was very pleased with the ordering process, the emails updating the progress of my order, and the aftersales email checking that all was safely received.
|Product arrived in good condition. Speedy service, exceptional customer service. Easy delivery or pick up. Very happy.