|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|great service, quick delivery and informed at every stage of the order, will use you again.
|The overall experience with my purchase from "My Tub" was first class. I needed to talk to a representative, who was extremely helpful. I was regularly updated in respect of the progress of my order, right up to delivery, which was precisely when they said it would be.
I will definitely use this company again as and when
|Fantastic service, great comms. Would thoroughly recommend!! Wont hesitate to use again. Thanks!
|Easy to use website, good price, speedy delivery, precise info re delivery time, excellent.
|Brilliant service. Located a part that 3 other sites didnt have in stock, after I paid for them!
Will be my first port of call next time.
|My order was placed at noon Thursday and delivered noon Friday.That is what I call excellent service.Would use this site again.
|While offering best value for this product, which is why I purchased, BUT delivery time of eight working days from order is simply too long for a business user. I will have to consider this delivery delay if ordering again.
...Richard Page - R C Page. Machinery
|Excellent service - arrived very promptly.
...Carole Richardson - Chichester College
|Yes, Order received intact, very speedy delivery thank you
...Southcoast Plumbing Supplies Ltd