|Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
|Excellent service 1010 always kept well informed.Even refunded postage as the item was delivered to my local supplier due to its fragile nature.
|I would highly recommend buying from this site. I bought a spare oven part and it arrived in 2 days with all fittings, instructions and metal bars already glued on. Great service and would definately use again
|I ordered some coals for a gas fire which included delivery, but due to the delicate nature of the coals you would not deliver I dont know why you show something on you web site that you cannot deliver. You then had to re credit me for the delivery cost. The item was then sent to another distributer which I had to collect from.
All this took me numerous phone calls and over a weeks wait I would have been better going straight to the local distributer.
|Very helpful to urgently find and deliver a part.
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
|Despite an serious error on my first order with MyTub I was suitably relieved to have the matter professioinally and honestly resolved as it was apprantly due to a typing error on your webpages which has subsequently been rectified. Thanks particularly to Rachel who handled the matter efficiently and fairly. The final outsome is staisfactory.
Thanks for handling my order cancellation so quickly and proficiently. The part and the price were right, but I couldnt find someone who would install it. Guess they like to order parts direct and charge a mark up.
|Excellent delivery service, & total bill considerably less than Amazon.uk would have charged
|Thank you for your prompt and efficient service. The part I ordered was exactly correct as per your description and thus everything is now in perfect working order.