I placed my order for a basin and brackets on Thursday, 30 Nov 2011. Correspondence from Christine kept me informed of the estimated delivery date and on Friday 02 Dec 2011 Christine gave me the confirmed delivery date of Monday 05 Dec 2011.
The basin and brackets were not delivered on the confirmed delivery date of Monday, 05 Dec 2011. When I emailed to let My Tub know, Jeannette responded promptly and professionally. The basin was damaged and another one put on order to be delivered to me on Wednesday 07 Dec 2011.
This was delivered this afternoon which completes my order and I am satisfied with how everything was handled.
If I need any other bathroom or kitchen supplies in the future, I would not hesitate to purchase them from My Tub again.
Thank you.
Debbie Warner
...Debbie Warner
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Sophie and company, you were so good today, thank you for following through on my problems, really impressed with your reliable and caring customer service and your friendly response. thanks.
...ROBERT
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Simple, quick and a good price plus couldnt find the goods elsewhere. Thank you
...David Iszchak
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everything worked fine. only odd thing was I needed to buy a small amount of ptfe tape that I didnt want to get the order to qualify for free delivery!
...Richard Draper
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You were very charming & helpful & the part arrived efficiently the next day by UPS. I thought the part was the wrong one as it did not fit as expected & think I left a panicky message on your answerphone, but we have made it fit & all is OK and I Have hot water again so many thanks.
...susan henshall
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Communication was excellent giving me updates however I was given two delivery dates that were not fullfilled and I had to ring up every time to ask for confirmation of delivery. I eventually received the goods on the 3rd proposed delivery date.
...Hitachi Automotive Systems Ltd
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Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks.
...Keith Jagger - K J Surveying Ltd
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Good communications, keft informed of order status. Delivered on time.
Thanks
...David Gunn - Truma UK
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Ordered pebbles & matrix for gas fireplace on a Sunday evening. Everything arrived on Wednesday early afternoon. Totally transformed my fireplace. Well pleased with service & product. Have another fireplace to sort out will use mytub again.
...Lee Wilson
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very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic
...victor a hill - private
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£
£1427.10 
