Im happy to say you have provided me with an excellent service in sourcing the boiler part i needed. Two other companies had advised the part was obsolete, despite it being listed on their websites and taking payments. Im still waiting for a refund from the second company 5 days later! I phoned My Tub who checked while i was on the phone to confirm they could get the part and consequently it was with me in two days.
...George Paparestis
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Easy to find the item I needed on line at a good price.
Parcel arrived safely within the time slot advised.
Many Thanks
...Dr Lilian Potter
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Very helpful and excellent service- many thanks
...Martin Downes
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Excellent service, the order arrived on the advised date and the regular order progress updates were very much appreciated.
Kind Regards
Roddy MacKinnon
...R Mackinnon
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very helpful quick service, thank you
...Linda Hadden
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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You provided a very quick and efficient service, thank you
...J.Horton
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Excellent - the only company to think laterally enough to find me a replacement for my obsolete airflue duct. Thanks!
...John Hinks
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Hi,
The wholentransaction was very fast and efficient.
Many thanks
David
...David Oldfield
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Kept up to date with order status, great comms, fast delivery, and product was as descibed, would use compant again. A
...Martyne Mullar
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£
£111.64 
