Great service and assistance from your staff in Whitley Bay they could not have been more helpful. You were however let down badly by the Plumb Centre in Burnt Common near Guildford Surrey. I eventually had to go there to collect the basin because allegedly their driver could not find the house. It is on one of the main roads in Woking, to get into Woking from Burnt Common 3 miles he has to drive along part of it. I was told the goods were awaiting collection, went and found them still to be in the van on another random walk around Woking. When the driver returned I asked him what had gone wrong he said he got the first 50 yards along Old Woking Road, his sat nav told him to stop at the takeaway chinese so he did and gave up. Other staff including the manager tell me he was removed f
...Graham Burgess
|
I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
...Andrew Henderson
|
It all worked as it should have done, and I received the kit on 28 March, having placed the order on 21 March. That was quite satisfactory, but when I placed the order there was no information about delivery time, or availability.
I had to make a phone call to get this information, which I dont think I should have had to . Not quite as slick as some sites.
Peter Jones
------------- ------------------------- -------------
Hello
We endeavor to keep customers updated with news good and bad, on this occasion a note was created, but not sent to you in error!
Sorry.
MyTub
...Peter Jones
|
Very good and efficient service. Notified in advance of delivery time and item was delivered to schedule.
I left details of a safe place for delivery but the driver was not informed of this but I was in so it was OK
...Michael Uttley
|
Excellent service, speedy delivery very pleased with the product.
...Mavis Wood
|
Product was delivered speedily and on time. Efficient service - thank you
...Alan Marlow
|
All Good!!! Many Thanks, Michele
...Sote ltd TA Pentolina Restaurant
|
Great service from MyTub again. Order was correct, email updates timely and a fast delivery together with competitive prices all add up to a super service - thanks.
...Gary Morris
|
Dear All at my Tub
A thank you for sorting out the problem we had in getting a non return valve. It hi lighted a problem with your web site but was impressed at the length you went to in order to sort the problem, keeping me informed at all times. Regards A Satisfied customer.
...Mr S Bell
|
THANK YOU , ORDER ARRIVED SAFE AND SOUND.
GREAT SERVICE
... mrs e bowers
|
£
£700.35 
