Hi Christine/Jeannette,
Just a short note to thank you very much for the excellent communications over this matter. It demonstrated exemplary service and I hope to use the company again soon.
Best Regards
David
...David Greenfield
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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Excellent, helpful service every time....
...Design and Technology Services Ltd
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Very fair pricing and seem to source items not readily available elsewhere. Can take a while to arrive however but not excessively so.
...Robert McNaughton
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Great service from you, so thank you
...James Robinson - Lee Robinson Associates Ltd
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Really quick service, and very quick to respond to my query
...Mrs Samantha Boyd
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Prompt delivery, kept informed of progress, fair price. Thank you.
...Robert Phillips
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Brilliant service, ordered Sunday, delivered Tuesday!
...Myra Field
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Excellent and efficient service. Thank you!
...Mrs C M parnham
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I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!
...David Smailes
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£
£1169.31 
