|Very good service excellent delivery
...Alan Fraser Eli lilly
|Not happy. My original fire was couriered to me yet replacement coals cant be wrapped in bubble wrap and posted. i have to travel to pick them up from a store. How did they arrive to the store - by magic carpet
|Your customer service was 1st rate. after trying to resolve the problem with my order I was refunded for the item .
I wish to thank Deborah for her patience and help in resolving the problem.
...Mrs Avril Thomas
|Thank You for sending the fuel filter i orderd from you.
Amazed at your responce.
Many Thanks. Alan Garforth.
...alan garforth carpets
|This was a really excellent service. Parts were delivered for collection very quickly and the phone support was polite, efficient and helpful.
|Thank you for my order which was recently delivered, Ive found the service from your company very good in all respects and would definitely use you again and also recommend you to others.
|Sorry about the misunderstanding over the order which you quickly rectified.
Thank you for a friendly and efficient service.
...John R Thomas
|I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent