|Excellent service as usual, communication great despite a delay in getting part, well done and thank you
|Though I cancelled my order (not bcause I was in anyway disatisfied) I found the service offered very good.
...C D GREENFIELD
|very good service collected items next day from local plumbase cannot fault overall service
|my thanks to all staff who prossesed my order for the grundfoss pump and who kept me infomed of the problem of it no longer being available but locating a replacement suitable for the job and it arriving on the date specified
adrian jarvis rspb maintenance
...Adrian Jarvis at rspb
|These guys are great. Most responsive service I have had from any company for years.
|good communication, but delivery times are excessively long for no real reason.
prices quoted are excellent, although an automatic option for collect at store....without having to 1st pay p&p, then get a refund should be offered.
overall very pleased but if I required a part urgently, I would look elsewhere.
|I placed an on line order for replacement parts for my 5 year old boiler. The process was very simple and efficient. My Tub kept me well informed as the order was processed and dispatched including notice of the day of delivery. I can recommend this company.
...nigel - warren
|Straightforward, effective service. Prompt response to a minor payment issue. Reasonable prices. Thank you.
|Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
|Fast and efficient service. The order was delivered exactly as specified on the date advised.