Thanks very much. I wish all companies would offer the same service as you do.
I will order the item tomorrow.
|Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
|Excellent service. Received bendy rail and I am just about to install it. It bends very easily to the required shape and I am very pleased with it.
|Very pleased with your service; collected Grohe 3000 Shower Valve today without any problem.
|Having been let down badly, by the appalling service of a rival supplier, I could not fault the service recieved by My Tub. Goods ordered arrived in specified time scale, online updates fantastic and even a call to tell me when it would be delivered, the best price I could find on the web for the product I required, and a sensible delivery charge too. Everything I want from a supplier. Will be using you again and recommending to friends.
The only thing that might prevent me from ordering more things, is finding them on your site. You have to know the product code to find it, pictures would be helpful, as it is really hard to tell from a product code if it will match requirements. More pictures please!
Thank you Helen, I am currently looking to improve the sea
|Kept up to date with order status, great comms, fast delivery, and product was as descibed, would use compant again. A
|Excellent communication from pre-order enquiries to after sales when one item arrived damaged. Item was quickly replaced and supplier chased when delivery not on the date specified. Thank you for a friendly, professional and responsive service.
|An absolutely prfect service and many thanks to the girls who helped sort out my problems.
|I have no complaints at all - the part was delivered on time and there was no problem with the order.