|While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.
|Although you initially only sent half the number of items presumably because of stock levels it was appreciated you sent these earlier rather than all later. Good price as well. Thanks!
...Mrs A J Rippingale
|An excellent , no nonsense service, I got exactlt what I wanted. Thank you
|Very quick delivery, no problems. Taps not fitted yet - tomorrow.
Any probs. I'll let you know.
|Thank you. Recieved my order quickly, and very happy with your service
...Mrs Edith gomessebastiao
|Very helpful and kept me informed of when delivery would take place.
|There was a delay in delivery of our order but we were regularly updated and the new delivery was on time and efficient.
|Really good communication and service. I used this company a few years ago and remain as satisfied today as then.
|From initially ordering the goods totheir intended delivery address and then to the changed delivery address MYTub handled everything with the upmost professionalism and good humour.
Thank you from a delighted client.
And was kept informed on the progress of my order throughout the process, i will be recommending your company to other people in the future.
Thanks for all your help