|After trawling through their website, I eventually found what I ordered. I was instructed to E-mail them to obtain a delivery date. They responded that they no longer stocked that product. However, they offered a similar product. I placed my order. Jeannette and Christine were very helpful. My product was delivered after a few days but it was the wrong size. It took longer than the 3-5 working days advertised.
Both the plumber and tiler had begun working on the en-suite and we thought that we would have to wait a few days for the door but the assistant, Christine very quickly dealt with the issue, ordered the replacement, which arrived the next day. This meant that the plumber and tiler were able to complete the job without delay. Thank you Jeannette and Christine, in my mind you are bo
|Order received as advised, on time - staff very helpful - site easy to navigate. Many thanks for an excellent and good value service.
|I was very pleased with the professional, no hassle, service that you provided.
I would not hesitate to deal with you again.
|Excellent service with plenty of emails to keep you in the loop regards what you purchased.
|thanks for the easy transaction, pans fine
|I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response.
|Part came on time. Service brilliant at half the price of other competitors. A big thanks.
|Hi there.. I called yesterday and spoke to Christine,
O.K. the order took just over a week to receive.
Please could someone advise me that what sort of period can you offer on guarantee
Does this part come from Ideal Standard or from third party
For example, there some changes on colour, its grey,and not white finish, from its exsiting and original part and the bar looks slimmer, and its down size on the actual blue float.
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With reference to your comments,
goods have been ordered direct from the manufactures (ideal) there code for the item is SV81767. Ideal have advised that system fittings have a 5 year warranty.
If you wish to confirm with the manufacturers what you have receive
|Received with thanks.
|Quality goods exactly as described and prompt efficient service.
...J J PENNINGTON