|Delay in getting the order to me because the item was discontinued but they did obtain it & send it. It arrived & a week later I got an email to say it would be delivered next Monday. Not impressed with that communication.
...PETER A SMITH
|Service I received was fine and prompt. I'm not a great consumer of you products, merely D.I.Y. but would use you again.
|Very pleased with the products. Was able to put the on my existing gas fire with no problem. I was relieved I could still get replacement coals as my fire is over 10 years old. Slight confusion regarding delivery but this was sorted out quickly.
|As always, great service from MyTub, delivery neatly arranged, good updates via the website, product correct and well packaged.
|Excellent service. Our shower is now working again. Thank you so much. Not dealt with you before but would highly recommend you to others.
|All delivered on time and in good order.
|I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
|Very pleased with the service and delivery. Everyone I dealt with was very helpful.
|Nothing bad -helpful response, competetive price and timely safe delivery
|Item as described, reasonably priced and quick delivery.