|Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
|Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks.
|Needed two deliveries to complete the order, but other than that this was a good service.
|Goods arrived promptly and in good condition. One item was out of stock at manufacturers but they kept me informed of progress.
|Thanks you for your prompt service. Could not get ignition button for my cooker hob from manufacturers as no longer make them. You had one in stock and I ordered on Tuesday and received on Thursday - couldnt do better than that!!
|no issues -
...KEN ROBERTS - HOYA LENS UK LTD
|my thanks to all staff who prossesed my order for the grundfoss pump and who kept me infomed of the problem of it no longer being available but locating a replacement suitable for the job and it arriving on the date specified
adrian jarvis rspb maintenance
...Adrian Jarvis at rspb
|I was pleased to find this shower rose as I had some difficulty in replacing the old one which was badly affected by hard water scale.
|A great company to deal with. Very helpful indeed. Highly recomended.
|Very helpful on the phone before I placed my order. Speedy delivery for an item I wa struggling to get anywhere else! Would definately use again.
...Angie Stuart - James Laing