|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
Thanks for quick delivery - and conscientious messages to and fro regarding part out of stock.
Here in the West of Scotland quick delivery times are few and far between - with delays and excuses normally the order of the day!
All this is much appreciated and we will certainly use your company again in the future.
Kind regards, Lori and Roger
Craigard House Hotel
...Craigard House Hotel
|Very pleased with the service provided. Thanks
...Mr Harvey G Foster
|Good service with genuine parts all available on your website and if there is a problem you quickly sort it out. Thank you
...Presbytery Guest House
|Parts arrived this morning. Thank you for the excellent service
|Great service and prices, but would welcome the option of a fast delivery service e.g. Royal Mail Special Delivery, they will get any parcel most places in the UK, including Aberdeen before 12 noon the next day. The lack of this service meant I had to go to someone else for the electrodes I would otherwise have bought from yourselves.
|Grazie per la vostra cortesia e precisione. Spero di fare altre compere da voi.
|Ordered 20th September & money taken immediately. Problems with getting product so not delivered for 2 whole weeks. Good price & good updates given but why not charge when product ships
the order came in 2 deliveries 1 yesterday and 1 today but this was clear in the documents
Received order thank you and delighted with service.
Mr and mrs C.Milne
...Mrs Christine Milne