|we are thoroughly disappointed with the service we have received. the order took a very long time to arrive, when it eventually did the number of parts we ordered was wrong. after complaining about a missing part it arrived the next day which leads to the question why did they take so long to arrive in the first place. the price is very good for the parts we wanted but the service let you down and I dont think we will be using you again.
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Dear Mr Skipper
Good day, I can only apologize for the errors. We have spoken to that area of supply chain. This is very rare.
Laurie - MyTub
|We had quite a complex order, and both Karen and Deborah could not have been more helpful, even after we made changes at the last minute.
|What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would.
|fast delivery and excellent service!would recommend and use in future, ordered 2pm yesterday, delivered 9am today, Excellent.
...Henry P Robinson
...Mrs A Emmett
|Please be aware that all goods were received safe and sound, but had to be repackaged by your courier PTS as the weight and volume of goods were too much for the padded envelope used.
|Excellent service and quality product delivered.
Order arrived promptly and is an exact match for replacement valves within our childrens nurseries, there are over 150 of these valves and the children keep on breaking them..... Did try to purchase these at plumbase and plumbcentre but they could not help me! Ill be using you from now on even though these were dispatched from Burton uponTrent......
Thank you for your help, its nice to know that there is a company out there that cares.
|Extremely pleased with the product which is good quality and just right for our needs in the bathroom. My Tub were very good at keeping us updated with when the product was being delivered just a pity there was a bit of a wait for it to be supplied. When it did come it was via a Plumb Store, Epsom lorry which is local to us!! despite ordering from MyTub in Tyne & Wear!!!!
...Mrs. Jennifer Naylor
|Order Received with Thanks