|Thank you for the service that exceeded expectations, especially when your staff contacted me by telephone to advise that the part was obsolete, but then they went the extra mile to search and source the item from another suppliers old stock.
True customer service.
Thanks, I will be back.
|Order now completed satisfactorily. Thank you for your service.
was a pleasure doing business,and look forward to doing more in the future thanks again.
|An easy transaction, where i was always kept informed on the progress of my order. Arrived ontime and as described.
|Goods received in good time, will use this supplier again.
|All my order arrived very quickly and as listed. shows that there is good internet companys out there.
would definitely use again the next time i need more items.
Your sales team, particularly Jeannette who I spoke to today, is superb, but your website leaves or left - I see it has now been updated much to be desired. I ordered the most expensive of two heat poles and ended up being delivered the other one. I have had to pay a returns cost of £38.51 - which I think is unfair. It would be nice to have this refunded.
|Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.
...Mr Christopher R Henry
Thanks for a positive shopping experience. Good communication and goods arrived well packaged.
|Excellent service, prompt and very efficient. " The John Lewis of the plumbing industry".