Dear Sirs,
I have had two orders with you, both now delivered. The first one was somewhat delayed and on the second one, over £25 and hence postage free, an attempt was made for me to pick the order up myself or pay extra for a carriage charge due to distribution. I queried this and it was withdrawn and some free tape included with the order. The people I dealt with via email were prompt and polite in their responses.
Kind regards,
Paul Kelly
...MR P KELLY
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Despite having a glitch on the order on the day of delivery, which was soon sorted out, dealing with your site was very favourable. I was kept informed and updated every step of the way. Well done and I will certainly be back again. Thank you
P D Allum
...Peter D Allum
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Exxcellent price and fast delivery
...Alistair Mackenzie
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Thanks Sophie
Brilliant service. I will use your company again.
... J E Hubbard
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Excellent, fast and efficient service.
Thanks
...Peter Woods
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Thankyou for keeping me informed about my order from when I placed the order to when I received it. It arrived on the day you stated, excellent service, thanks once again.
...Howard McKnight
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Thank you for your prompt service. Will certainly use you again.
...Les Whitewood
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Good customer service. Good communication, would definitely use again. Thanks
...Angela Brehaut
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good prices, excellent service, friendly and helpful staff. Would not hesitate to recommend
...Ms Montague
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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£
£268.21 
