|Excellent service and received my parts in record time. Thanks.
...Robert Shaw Bruce
|Processing of order very good , however still awaiting goods
...Alun bassett Jones
|Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
|the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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We are very sorry for any inconvenience, a new unit is being sent out today to you.
...langley grammar school
|Pleased with prices but delivery should be free for all items if you're ordering over £25, not just random parts. Also, delivery estimate should be available before you buy,
|Item arrived on time and in exoected condition
will use you again
|no problems at all, excellent communication will gladly use your company again.
|Thank you for keeping me informed of the progress with my order and keeping me updated on the delays to shipping and on the revised delivery date.
|Website easy to use, item arrived in good order and item was delivered on the date advised at time of ordering and was well packaged.
|Helpful staff....the right parts delivered with a smile early the next day.
A rarity these days but well done .Many Thanks a great service.