|Great service - excellent communication. Goods delivered as requested.
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|Placed and order for a motorised valve and was pleased with the response form My Tub. Told me when it was coming and kept me up to date with the delivery info. Arrived on time. Very pleased with the price.
Overall a ten out of ten. Will use again
|Had been let down by another online company who wanted 3 weeks lead time to deliver - from order to availability in store with MyTub was around 30 minutes!!
Very helpful lady on the phone (Christine) made sure of stock availability and advised of a store in driving distance which had the stock for colection the same morning rather than waiting the modest 1-2 day delivery!!
VERY IMPRESSED, will be using again soon for my plumbing business, especially with these prices!!
|Very obliging staff and delivery when expected. Thank you.
...FAO KEVIN WALKER
|Nice easy trade thank you
...Gary Mills - Decorum
|The sink arrived and was well packaged in a wood crate. We have not unpacked it yet. We will be inspecting this week.
Thank you for sending. You were great to work with.
...Jim Petaja - Avish Lane Const.
|Service is top notch could not of done any better thank you
...keith Thompson - Mace
|good prompt service at a competetive price.
|Prompt, efficient and relaiable.