On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Good delivery, prompt efficient service
...Aquasolve
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order completed as stated many thanks
...jim poulton
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Fanastic service, goods arrived within 24hrs. Many thanks for your efforts.
Regards
Roger
...Roger Styring
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Very good service once again, good communication, prompt delivery, many thanks.
...RDW Plumbing
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Excellent service will recomend thanks
...Joao Lopes
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Order processed very quickly and great communication about my order. Arrived within the week, good service!
...Paul Johnston
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Great service, quick, easy to order and best price I could find for the items I ordered..thanks
...Fiona Tamplin
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Excellant service!!
...Karen Sykes
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Parts & spares excellent range. Delivery options need to be tightned up. Had to chase part which had been delivered to depot but not delivered to me. A new order had to be made. For the customer advise them how it will be delivered, post ,local depot, direct from supplier and estemated day of delivery. This I think would be a way to improve your service.
...Anthony Jones
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£
£9.56 
