|We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
| Goods received on time in good condition thanks
|Customer service WAY beyond what anyone could expect. Many thanks.
|Items received the next day after ordering. Ordered 2 x Bristan W BTH17 discontinued & received 2 x Bristan W BATH05, which is presumably the new replacement model. Very quick & efficient service.
|Excellent communication throughout the order process, competitive price and 2 day delivery. Would use MyTub again without hesitation.
|Best price I could find for what I wanted, very efficient and prompt delivery by cheerful driver, very pleased
|Very prompt service. The goods were exactly as I ordered
...Ashorne Hill Management College
|Amazingly quick service and good prices!
...Brian Buxton - Leading Light
...mr j reed homerton hospital
|very good customer service !
...Marta - J and Z Construction Ltd