|Excellent trader. Good communications, fast delivery and great product quality. Would use again.
|Great service, very speedy, and very helpful call centre,
|Hi guys - the part arrived in good order, but the packaging could have been better. It arrived in a card-board box with the part placed in the bottom and the padding piled on top. It would have been better to put some padding into the box first - then the part - then the padding to sandwich it between the padding. However it seems to have arrived in good condition.
|Initial enquiry about an alternative product to the now discontinued line was swiftly answered and order placed. This was then very quickly delivered. I was very impressed with the service received and would most certainly consider using them again.
|Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80.
|Yes thank you I received my order,everything was fine,the only problem was there were no screws sent with the spacer. I have made do with screws I had in the house, just as well I had them. I am sorry this is not the best of feedbacks,but it is the only thing I can add.
I have just spoken to the manufacture & they inform me the screws should be in the back of the fire & so are not supplied with the spacer.
...David M Russell
|Thankyou for keeping me well imformed of my order and managing to get it sent to me direct. Thanks for going the extra mile!
|great customer service and communication. Competitive prices too.
|From order to delivery and quality of goods, everything went as smooth as a babys bum.
|Great communication, items well packaged and despatched extremely promptly. Cant fault it.