|Sorry about the misunderstanding over the order which you quickly rectified.
Thank you for a friendly and efficient service.
...John R Thomas
|Very pleased with my goods.And the service.And the price i got it for. No problems at all. thanks.
...m b eales
|Very helpful service. Kept me updated with the order progress and the order arrived before the estimated time! Excellent.
|very good company to deal with, swiftly delivered and the unit was as requested
|Wow, and excellent service from the date of order to the date of delivery. Very helpful with excellent communications. Would definitely use this service again and would highly recommend to others.
...A R Barrett
|the two thermocouples arrived quickly and safely
|Exactly as it said on the tin. Couldnt ask for better service.
...Alan W Harper
|Service was very good and was happy with the price paid. My purchase was unfortunately broken when it was unpacked, but MyTub arranged a replacement within 24 hours.
|Arrived as ordered very satisfied,also good customer helpline,happy to recommend.
|Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.