|All seemed to go very well until the delivery didnt turn up on the promised day. I chased it and Customer Service was very helpful and the basin turned up a working-day late, so all was well in the end.
|The prices were very competitive,and although the order was delivered correctly on the day promised, it was well over three weeks after the order was placed. This is very unusual in this day and age, and there was no indication before I placed the order that delivery times might be that long. I will make sure I enquire about delivery times BEFORE I place an order in future - had I known, I would probably have looked elsewhere to see if there qwas a supplier who could deliver more quickly - even if it cost a little more.
|The item I ordered was finally delivered after a substantial wait.
However, Mytub were good at communicating and I would definitely use them again.
|Highly satisfied with whole ordering process, and especially the very prompt delivery well ahead of schedule.
|Just want to say excellant service with a decent delivery service for the home DIYer. Internet page have good information on products. Keep up the good work
|Thanks very much for the prompt delivery of our order - and the emails keeping us informed of its progress.
|very satisfactory service. thank you very much
|Great service. Part arrived promptly and as described. Would highly recommend. Very pleased!
|Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
|Kept very well informed of order statues and swift delivery. Really pleased