|Great, prompt service.
|1st class service Thank you
...Mr G Robinson
|Took ages to deliver. Should have warned of this before taking payment.
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We are sorry, some times items are out of stock and can take some time for delivery.
...Mr. Andrew Coleman
|I have found the parts satisfactory and I would use mytub again if the price is right!
|Great service with no problems. Delivered sooner than expected.
|Excellent value, super fast delivery. Thanks
|Unfortunately my parcel was delivered to the wrong address in Portslade. The gentleman who signed the delivery note made out it was for him although the address label was clearly for me in Southwick. The delivery driver was contacted via My Hub and was able to collect the parcel and bring it to me the next day. The parcel had been opened and there was no paperwork or fitting instructions in the box. It appears the man in Portslade did not know where he had put them. I do have to stress that when putting addresses into a sat nav the post code should be used as often road names occur in neighbouring towns.
|Considering the value of my item plus the fact it was of heat resistant glass, I was amazed upon collecting it from Plumb centre how poorly protected it was.
It just had one wrap of bubble wrap around it, my son collected it for me and to him because the glass was intact he signed for it.
But when I unwrapped it one of the fixing lugs was bent and I had to straighten plus the facial chrome has scratch marks on it that show in place.
I had enough hassle trying to find a replacement in the first place and could not face any more to put that right.
Had it been packed between 2 pieces of strong material I could well have received it in good condition. Not very happy.
|I would like to thank everyone Ive dealt with at MyTub. The response time between sending a question and receiving an answer is incredible and you have all been so helpful especially with the special order item.
|When I couldnt find exactly what I wanted on the site, I contacted your staff by phone, who were extremely helpful and pleasant. They arranged for the parts I needed and put a special item on the site so that I could purchase what i needed.
excellent service - thank you