On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Very fast delivery and genuine products. ...c waterman
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Despite the problems with my order i have to say the customer service i recieved was excellent, keeping me informed every step of the way, would use you again, thanks ...Zoe Metcalfe
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Great service & package arrived earlier than I thought. Only trouble is Dishwasher complettely broke down whilst waiting on the part, so had to buy another. Will you take the spray arm back into your stock as packet not even opened. Please let me know, as I will send it back if I can have a refund.
Thank you
Paul Shering ...PAUL SHERING
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Good service. ...Julie Hampton
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Very pleasant service - which is why we used you rather than another supplier of the same product. Very prompt and positive response to our price match request. Highly recommended.
...Joanne Ison
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Excellent service, saved us a lot of money!!
Thank you ...Mrs H Petcher
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excellent service,with very quick delivery.highly recommend ...amy keenan
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First experience of MyTub - excellent service, wont hesitate to use again and anticipate doing so soon...
Many thanks.
Ross Williams ...Ross Williams
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We are very pleased with the way you handled our order. The handset for our shower is fitted now and working perfectly. Thank you very much. ...Delia Jallands
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