Tub is fine and price is competitive.
But when the final delivery date was updated, there was no email notification. That caught us out as no one was available to bring it into the property. So it was left outside until the evening. Driver was very helpful though and did his best to leave it on the private footpath.
...Man Pan Wong
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The first time round, the combustion matrix I ordered arrived broken, but a few days later a replacement one was waiting for me at the collection point. Very pleased with the service provided. Thank you to all concerned.
...Eudes Diemoz
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Couldnt identify the part I wanted from the website code numbers no images to compare so I sent an e-mail with all the nameplate details and the part was successfully sourced from the burner manufacturer even though the burner is 18 years old and this model is no longer manufactured. Very pleased with the service and communication throughout the sourcing, order and delivery process
...Colin Parker
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Easy site to navigate.Good range of products. Very helpful staff, quick to answer queries. Definitely recommended.
...David S. Williams
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Dear Christine
Just to let you know the grates arrived today. Very pleased with the service. Thank you.
Kind regards, Bob
...Bob Begley
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HI
Rx all OK Just the Job, fitted OK Thaaanks Good Job
...Geoffrey Taylor
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I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we
...Southlands Farm Cottages
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Very helpful customer service when I messed up on the transaction.
...David Simpson
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many thanks my order arrived as stated a very good and reliable service
...Dennis Head
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Thank you for your excellent service. My order came promptly and at a good price. The stockist sent wrong item but this was corrected within 48hrs. I will use this company again.
...MISS E R MCHALE
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£
£332.97 
