Incorrect picture shown against product, resulting in having to phone mytub to confirm correct item would be sent. Helpful sales advisor confirmed picture was incorrect, but right product would be sent. Website was updated and now shows correct picture for product. Items delivered. Would use mytub again.
...Trevor Handley
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Would use this company again. Answered queries same day. Contacted about delays and kept up to date with delivery.
...Miranda varnam
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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
...Tracy Reinmiller
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Excellent service - arrived very promptly.
...Carole Richardson - Chichester College
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I only bought a replacement cistern lever for my Tiffany Suite but I was impressed with the level of service I got. Someone from the firm was quickly on the phone to let me know when the delivery would take place (following an abortive attempt to the wrong address by the carrier!) and the lever was exactly as specified.
...Bruce Armstrong
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Thanks very much for the fast and efficient way you dealt with my order. I will definitely use you in the future.
...Paul Burrows
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Order arrived Friday one week after I ordered it. I was in no rush as I just wanted to replace a water filter. However, ifsomething had been broken and needed urgent attention this would not have been a good service compared to many other internet trading companies.
Price good especially as I ordered enough filters to get free delivery.
...Mr Ian McEntee
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Great price, great item replacement toilet cistern, great comms, recommended!
...Alex Kells
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Good communications from MyTub to let me know that parts would be delayed as not in stock. Responded to my queries v quickly.
...Stewart Anderton
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Whilst I was dismayed that the item I want to buy was offered for sale but not available at all, the assistant Steven was very helpful.
...Nicholas Warner
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£
£739.30 
