Good comunication but no dilivery on time.
------------- ------------------------- -------------
Dear Sahid
As this item is made to order from the manufacture, there is no stock kept anywhere and we were unfortunately in the hands of the manufacture to give an accurate lead time.
Sorry for the inconvenience.
Regards
MyTub ...Sahid Nan
|
What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would. ...Duncan Kury
|
On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
|
Excellent communication all the way. I tried to order a shower that turns out wasnt in gold. Before sending the chrome version, the team noticed that other parts on the order were in gold so contacted me to check before the order went ahead. Kept me well informed throughout the refund process even though it ended up being a non sale for them. Cheers ...Holly
|
Excellent service, prompt and very efficient. " The John Lewis of the plumbing industry". ...Marjorie Walker
|
Excellent service.Bath arrived as scheduled in first class condition. Absolutely no problems, would definitely recommend. ...Ian Tyerman
|
Very good communication on progress and correct product arrived on the day promised. Thanks ...Adrian Holmes
|
Thanks Sophie
Brilliant service. I will use your company again. ... J E Hubbard
|
Quick service. Good value for money. Would recommend. ...Ian Taylor
|
Easy to order on line. Excellent service. Goods arrived promptly and exactly as described. ...Doreen Binnie
|