Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service.
...Miss Aigoro
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Easy to use web site and prompt delivery. Will use again
...Sandra Coxell
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Item arrived the next day , great service !!
...Paul James
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
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Good price, good service & quick delivery - what more do you want!
...Roy Davies
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Excellent service and surprised with a prompt deliver. Very happy from a first time buyer.
...Vijay Modha
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Prompt and speedy service
...tombowmaker
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Excellent service, great communication and fast delivery l have found mytub really good would recommend, thankyou a happy customer
...Steven Pritchard
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Product arrived on day stated in order update e-mail. Thanks.
...Graham Russell
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Good service and good communication from start to finish. I have to admit that I was sceptical that the company would refund the delivery charge if I collected the item myself from a nearby plumbing supplier. But they did on the day I picked it up. So am very pleased with the service and highly recommend MyTub.
...Ged Mead
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£
£261.24 
