thank you very much for your E-Mail.
We get our order and till now everything is fine, so thank you very much.
|Goods arrived promptly well packaged and as ordered - thank you
|Very quick delivery once notified that the item had been sent. Seals exactly as described, easy to cut to size and fit perfectly. The only drawback was the wait between placing the order and it being despatched.
|Good communication about progress of the order. Tank received on the expected day, thanks.
|The service was excellent and even though I ordered the wrong part to start off with they advised me on the return and replacement with the correct part. My many e-mails were answered promptly and the staff were friendly and efficient.
The product was exactly what I required and the website was easy to use.
|We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
|Unit has arrived.
But slow delivery.
...Richard Pearson - Above
|Order process was very straightforward. Order arrived promptly and ond date advised. Will definitely use again.
|Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done!
|Received replacement gas fire coals on day expected. First class service. Thank you.