Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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Dear Sirs,
Our opinion regarding your products which we have recently received, is that they are in a high level of quality and very shiny, hope this impression will remain after a long time of use.
Best regards
George Pavlou
...Georgios Pavlou - JGP Hellas Ltd
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I was really concerned when your email gave the delivery date of by 31111. As the part was needed immediately I rang your customer services department on 211011 and this was looked into. I was pleasantly surprised to be told that the part was on its way and would be with methat day which it was. Now fitted and working perfectly. Was pleased with service but would be better if the email gave the correct delivery date to avoid my panic. Thanks.
...Mrs Claire Harrison
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Very pleased once again with your service. My order arrived as advised.Many thanks.
...Mrs B.Wootton
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My Tub experienced difficulties in sourcing one item on my order although it was advertised as being stocked on their website. However, I was kept informed at all times of progress in tracking it down and, where estimated times for fulfilment of the order were exceeded, an explanation and revised eta was always forthcoming unprompted. Excellent communications meant that this is a firm I would deal with again without hesitation
...Jonathan Mosse Renovations
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Fast efficient service. I was kept well informed with quick delivery.
...Mr Drummond Whiteford - Westfield Farm
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Very good service, prompt delivery.
...Caverhill Cottages
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Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Thank you
...Geoff Anderson
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Clear and easy to use site. Updates to orderestimated delivery date kept me informed of the progress of my order. Very happy with the service given.
...Anthony Kendrick
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Very helpful, very quick delivery and exactly as described. THank you very much excellent customer service.
...Linda Hodder
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£
£28.16 
