Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
...David Pawson
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Equipment exactly as I needed. Did the job in five minutes. Cheaper than elsewhere. Pick-up was great, service friendly and precise. Would use again!
...michael david gibson
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The item we ordered below was damaged when we opened the box, it has a chip on the front.
Would it be possible to replace this item
The plumber also asks is there a fixing kit for this item, we plan to hang it on the wall.
STRADA K0778 600MM 1TH CTOP BASIN WHITE
Quantity: 1 ***plumb item
[MyTub Product ID = 543896]
Price: £123.94
PAYMENT INFORMATION:
Items Subtotal: £123.94
Postage & Packaging: £0.00
VAT 20%: £24.79
GRAND TOTAL: £148.73
...Matthew Collins
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Arrived in good time, thanks.
Will use you again in the future!
...Rachel Measures
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good service and price, only downside was that some of the parts were loose in the box and I was lucky they were not damaged.
------------- ------------------------- ------------------------- ----------------------------
Dear David
As the goods are delivered buy our own guys from branch, there is no need for excessive packing, the goods are loaded and delivered to you the same day.
Regards
MyTub
...David
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Excellent service. Even sourced an obsolete product for me. The communications from Christine have been excellent - I would highly recommend.
...Helen Kennedy
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goods received thank you.
You didnt tell me the items were not in stock until after i had placed the order. Thats a bit sneaky as other suppliers tell you before you place the order and give an estimated delivery date. I suggest you start doing this as next time I will be more carful in placing an order with you until I have looked at the other sites forst.
...Dave Mills
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Just as expected. Thank you.
...Nick dobson - FDT GB Ltd
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Good service, some glitches on the web site – account not behaving properly – but a very welcome quick response to sort things out.
Overall, positive and friendly.
...Paul Beardmore
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Couldnt have been easier. Fast efficient and simple. Thanks.
...john Price - Maxsym
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£
£456.45 
