|Although you initially only sent half the number of items presumably because of stock levels it was appreciated you sent these earlier rather than all later. Good price as well. Thanks!
...Mrs A J Rippingale
|Excellent service throughout. Including availability information, order processing, delivery and then resolving a problem caused by me ordering the wrong item by mistake and then arranging the return and supply of the replacement promptly.
|Credit where credit is due, recently we have had to use several warranties in our home to fix the cooker, dishewasher and boiler. I can say without a shadow of doubt the ease of dealing with your company was unbelievable, at every turn Your team kept me informed and answered my questions within 1 to 2 hours, you managed to source parts when the manufacturer could not and when you said things would arrive they did. It sounds simple but I have experienced some bad customer service later, you were a breath of fresh air. Thank you. Paul
|Although I did not find your website that easy to navigate, your Customer Services staff were very helpdful. They gave me the exact information that I needed to place my order. I was also pleasantly surprised to see the price of the items that I ordered through yourselves, and delivered by Plumb Centre, and the much higher prices shown for the same items on the Plumb Centre website!
...Michael F Harris
|It is disappointing that you refuse to post small items when I was happy to pay internation postage with signature / insurance. The cost of sending 3 small items that would basically fit into an envelope is extremely high and to insist on courier service is disappointing.
Alwyn Kennedy JP Vic
Very sorry but we are not geared up to use the royal mail for deliveries.
...Alwyn Kennedy JP
|How do I get a VAT Invoice that looks like a VAT Invoice and not an email
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To get a VAT invoice with our letter head please login to your account
> Go to My Orders (top left of site)
> Click on the order you wish to print an invoice
You will then see in the order details page;
Click this to print your VAT invoice.
I think this is what your looking for.
...Green Combined Power Ltd.
|I found your staff to be friendly, and were extremely helpful, but thought that the P&P was a bit on the expensive side.
|Goods due 05 08 2013. In spite of glitches with this order your customer service has been impressive. You have sourced alternative fittings and I have been kept informed of progress.
|first class service thank you
|Easy to navigate website desktop version, Wide range of products, Great Service, Good Prices, Fast Delivery, top marks, will use you again and recommend you!