I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
------------- ------------------------- -----------------
Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub
...ELCCH
|
Thank you for the rapid delivery of a part that I was not expecting for at least a couple more weeks. excellent service. Tony Wright
...Anthony
|
Order came on the day expected, but a week for a small part could be improved.
Part is slightly dented, not as a result of delivery, qa before packing would be good.
I havent fitted the part yet so hopefully the dent wont affect installation
...Brian Power
|
Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service.
...Miss Aigoro
|
The kit arrived about a week after I ordered it. It was complete and fault free. I saved about £ 20 compared to competition.
...Environmental Heating Sol ltd
|
An excellent service received. The order was received very quickly and the item was great value. I will most definately use again! Many thanks.
...Paul Hodgins
|
Picked the item up today. Just what I ordered. A fine delivery process.
...George Fowle
|
Excellent service from Customer Care, if delivery is as good as order placing then this is a First Class Company to deal with !!!
...Dennis Underwood
|
excellant service part fitted and woking
...trevor brown
|
All fine, no problems with anything at all, quick dieptach & delivery.
...Practical Haverhill Ltd
|
£
£60.40 
