|really impressed at the speed of delivery. A great service and a fantastic price, the whole process was faultless. Mytub will be top of my list for bathroom and plumbing needs
|Good communication. Managed to arrange to collect part as I was local. Very professional and good customer service, plus part was nt expensive.
|Box was delivered on specified date. Box was damaged but contents seem fine. Good service, thank you
|Many thanks for all your help in obtaining the items requested
We are most impressed with the service that you provide and would not hesitate to use your company again
|Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
|Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service.
|would like to thank mytub for finding the part i needed so urgently it took a couple of weeks for the part to come but was well worth it as it was a very hard part and almost obbsolite part to get thank you mytub ..
|Great price and communication throughout was first class, as was the delivery -many thanks :-
|Fantastic service great communication throughout a well packaged n protected product would definately use again and would recommend to others! Thank you very much!
|Excellent service, good communication, quickly located a part that everyone else said was obsolete.