The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
|Special order delivered when promised great service thanks
|Excellent service enen though we didnt manage to source the parts. If anyone could have sourced it, it would have been you guys. Thanks for your help.
| I was very pleased with your service and would use you again.
|Excellent Communication and Service.
Easy and friendly to deal with.
Returns handled without issue.
|Excellent customer care and service. Great pricing and fast delivery.
|First class service all the way from ordering to delivery, your on line order tracking service is particularly useful.
...W. K. Scott
|Excellent and efficient service. Thank you!
...Mrs C M parnham
|Very happy with the service
Goods arrived as promised
...Anthony Roberts - MINACK MECH MAINT
|Good service in my opnion, delivered on time as stated, and left with a neighbour as requested.----- Did what it said on the tin!!!!!!!!!!!