|Delivery was not as stated and when I rang to mention the item had not been delivered, I was was simply told I would receive a future email. This isnt good customer service. I rang you and hence Ii would expect a phone call back with email confirmation of when I could expect the item delivered.
|Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Ordered received on day promised. Item as ordered and now in situ.
|Thank you very much for your help in getting the right shower door and delivered quickly. Your flexibility was great and the status communications were excellent.
|Hi everyone at My tub my congratulations to you all your service was easy and efficient, the regular feedback which led up to the delivery made the experiance excellent. And I will certainly use you again.
...Monocon International Refractories
|The part arrived promptly and was as expected, however the postage cost seems excessive and I did look long and hard to find another supplier because of this but couldnt!
Regards, Richard Mason
|Excellent service - we received what we ordered, with free delivery, and within 36 hours despite ordering quite late in the day!.
...Boyd Coughlan Ltd
|Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
|Thank you for your prompt sevice, cannot fault you!!!!!
...Mrs L S Ward
|Unfortunately, the CD valve of the Tristan 06732COMPL thermostatic cartridge was found broken when it was delivered.
Sorry for the inconvenience, I understand this was immediately resolved with a replacement.