|The service provided was good and the staff who was dealing with my order was very helpfull.
|I have been looking for this part for 18 months,and no one seemed to be able to supply it until I found My Tub Ltd,not only did they have the part but delivered it to my door in less than a week. Many many thanks.
|I found the service excellent ordering at 2pm and having delivery for 9am the next day, especially as we required the thermocouple urgently, the only thing i would suggest is if the items could have had a picture also just make sure it looks the same because I found with my searches that my particular item varied a great deal for the same model fire and it would help tremendously to be confident of ordering the correct item.
|Delivered as advised
|Excellent communication, very quick delivery. Very happy to recommend and would use again.
I received my order nextday,,: thank you.
|Delivery as expected and good communication.
However, long delivery time of 2 to 3 weeks.
|Really awful delivery. Took well over a month for item to arrive!
...Watersplash Club LTD
|Although there was a delay in your obtaining the items I ordered, I was kept advised of progress with the order and it was delivered on the day promised once you had sourced the components.
Perhaps when there is going to be such a delay in this case 16 October to 11 November it might be fairer not to collect payment until nearer the known delivery date.
Overall I have found your service to be a good standard.
|Very good communication on progress and correct product arrived on the day promised. Thanks