We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
|
Excellent service and communications. Provided Peglars items which most other merchants do not stock.
...Martin Weselby
|
excellent service once we actually got to speak to a customer service agent.
...Peter Jones - Peter Jones Electrical Installations
|
Easy to find and order parts arrived on time but info on status of order could be improved.
------------- ------------------- --------------
Hello David
We are sorry but the office had been closed over the Christmas period which would reflect why there had been none of our usual communication.
Regards
MyTub
...David Galbraith
|
Delivery was perfect
...nicky Parsons - Northampton Hope Centre
|
Order recieved, good professional customer service, with thanks
...SAMA Organisation Ltd
|
When the wrong product was delivered apparently the fault of the manufacturer that dispatched it, Laurie did a good job in sorting things out. It was nice to have the personal service - definitely came across as a real business that cared, not a call center.
...Anthony Smith
|
One of the best companies you can deal with
always quick to accommodate you
And the order is outside your door before you got time to order
...Mr Ike Phiakkou
|
I was really impressed with the help received from customer services and the excellent next day delivery. Thank You
... Marie Bullivant
|
I have no complaints whatsoever. My request was dealt with promptly and efficiently without any trouble. Thank you.
...John Carnall
|
£
£199.32 
