|First class service but very surprised to receive the item in its normal factory box with no packaging to protect it
...John kingston - J Kingston electrical engineers
|email sent to advise day and time of delivery, item delivered at the time expected
|Very Good, all parts ordered received in good condition and when promised
|Credit where credit is due, recently we have had to use several warranties in our home to fix the cooker, dishewasher and boiler. I can say without a shadow of doubt the ease of dealing with your company was unbelievable, at every turn Your team kept me informed and answered my questions within 1 to 2 hours, you managed to source parts when the manufacturer could not and when you said things would arrive they did. It sounds simple but I have experienced some bad customer service later, you were a breath of fresh air. Thank you. Paul
|Product was as described and communication was good but delivery took nearly 2 weeks from placing order. A little disappointing.
|Very good service once again, good communication, prompt delivery, many thanks.
|Well happy good information and quick delivery
My local plumbase said they couldnt supply these items so was surprised to get them from
|Excellent service, will use you again
...Mr J D Laugharne
|The ordering process was straightforward. Items required were easy to find. Prices were competitive. The part delivery items were recieved promptly, and the remaining item as soon as practicable afterwards. Email communication was clear and thorough.
|Dear SirMadam, I found your website very clear and easy to use and when I found the part I needed ordering and payment was quick and easy. Update e-mails were useful but my only complaint was that delivery was 1 day late.I did not require the part urgently so it was not a problem.l would recommend mytub to my friends.