We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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delivery prompt.A.OK.
...Garry Redshaw
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Great product, good communication and delivered on time - what more could you ask for
...Nicola White
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great service will use again
...roy lingard - R.N.Lingard elect ltd
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Hi. thanks for you great assistance. Picked the order up on friday 23 march . perfect .nice to do buisness with you . Mr Thomas Hopkins..............
...thomas edward hopkins
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Thanks for your help with my order. One or two hiccups but very professional service. 1010.
...John Beasley - Land Management Ltd
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Delivery date changed a few times at short notice, but always kept informed.
...Robert larkin
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excellent service, happy to recommend to any other buyer
...H W Gravell
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Great service at reasonable price.
...Colin Mendelowitz - CJMPM Limited
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I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.
...Arnie Burrows
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£
£71.42 
