very straightforward - thank you! ...Steve Dixon
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Excellent service with the staff and the delivery. Would definately use again ...Deborah Ferguson
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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned. ...Tracy Reinmiller
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Part sourced and delivered as promised on due date, thanks ...Stephen Porritt
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Good service overall, website easy to use, goods delivered as forecast & very reasonable prices. Ill be happy to use MyTub again. ...M Roberts
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My order was delivered on time. Unfortunately I shall have to return the item not due to MyTub and order an alternative product. I queried this on the customer service email and received a prompt telephone reply. I shall certainly recommmemd My Tub.
Thanks Very Much. ...Mrs Brenda Bell
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Thank you for keeping in touch throughout the process of ordering this obsolete model, from factory in England, to safe delivery, Wednesday as promised, at warehouse in Paisley. I was very suspicious it would not arrive or their would be vagueness as to the order in the warehouse, which would have meant an irate husband, who had made a 25 minute boat journey and motorway drive, calling me to "deal with it". That scenario did not happen and the young gentleman at the warehouse carried the heavy basin to the car boot without being asked. Thank you for your calls on the morning as promised, your frequent e-mails, and your courtesy . Well done team Mytub, and all you kind young people, your Mums should be proud of you. Regards Patricia Girard ...Patricia Girard
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no problems at all, excellent communication will gladly use your company again. ...bas services
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Thank you for a fast and reliable service, could not fault them at all .would but from them again.................
...Charles Smith
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After I discovered I had made an error in what I ordered, I requested the order be cancelled and the folks at MY TUB quickly cancelled my order without a problem. Excellent service! ...James Bailey
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