I was very impressed with the service given my MyTub. As I was moving and it was a bit complicated with delivery I was worried that things would go wrong but they didnt. I could always get through to somebody straight away on the telephone who was knowledgeable about the situation and all went smoothly.
I am so pleased with the Katell Galaxy fireplace. It is just as described and looks really good in my new home. Thank you for your customer service.
...Brenda Bradshaw
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The availability and the price of this product was second to none. Sadly the delivery service to the pick up depot was not to such a high standard as this very fragile part arrived in a less than adequate envelope broken despite being marked fragile. This was quickly replaced by you and was carefully looked after at the depot. An extra quid or so on better packaging would be better to speed delivery and reduce returns.
...Christopher Collins
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Very helpful service. Kept me updated with the order progress and the order arrived before the estimated time! Excellent.
...John Graham
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Laurie
I wish to send my thanks to you, I have received a call from the centre at about 10.45 this morning to say that my shower had arrived, thanks again for all your efforts in making this delivery happen eventually.
Regards
...Lorraine Parker
Site Office Administrator
Sir Robert McAlpine
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All the items we purchased arrived in good condition and on time. You did very well and I would not hesitate to recommend your company to my family and friends.
...John Harold Davis
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Prompt delivery and a good price. Quite rare to find spare parts with such ease
...MRS C WISEMAN
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Happy with product - took a long time to arrive, but ok in the end
...Graham Dashfield
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Ordered Thursday morning explaining it was urgent.
Arrived Friday at 10:00am - fantastic service!!
Cheapest on the internet by 7%.
Would recommend mytubs to anyone
...Alan Henderson
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Delivery very slow and expensive. No additional cost for post at placing of order.Will not use you again.
...Douglas McPhee
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£
£12.13 
