Although I find the service you provide in responding to, and following up on, orders to be very good, your website is most confusing. There is far too much peripheral clutter, but where precise detail matters, as in giving sufficient detail of individual items available (the different types of P trap lavatory, for example), there is only the vaguest information. Thus I ended up ordering the wrong type of lavatory for my existing system. My plumber will work his way round this, but all the same I feel let down.
...Trevor Peach
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Received the parts in perfect condition. Although there was a delay, I was kept informed at every stage. Great service!
...Morag Dobbin
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Great communication, items well packaged and despatched extremely promptly. Cant fault it.
...kate brown
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Delivered on time, good value, I recommend Mytub Ltd
...mark waits
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Fast efficient service. I was kept well informed with quick delivery.
...Mr Drummond Whiteford - Westfield Farm
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Very good products and services, but i think the website design lets you down, spend some money on making it more easier to use, for example you want a shower tray, but you have to go through 20 odd other links,
more pictures and groupings needed. too much options,
apart form the website the phones service was very good and helpfull.
...Bharat Gorasia
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The price of the tap was very competitive and delivery was quick.
A for Customer Service.
...Stephen Wright
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I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
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Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub
...ELCCH
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Order was received yesterday and the product is great - now I know that this model is the correct one, I’ll be placing an order for more units.
Thank you
...Monique Rodriguez
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Very good communication and helpful when there was an issue with my order
...Christopher Giles
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£
£12.13 
