I spoke to a very helpful lady while I was ordering a part through your web site this afternoon. She helped me through the ordering process and I also enquired about next day delivery. Unfortunately I was too late to achieve the next day deadline, but this lady did all she could to see if this could be achieved for me.
Many Thanks for her efforts.
Regards ...Alan Muggeridge
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The goods arrived on time but just took to long to arrive. It took a week for delivery. ...Paul Casey - Central Heat Pumps Ltd
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Received package on Tuesday 0710 -thank you for all the help and support not actually had control knob installed on fire yet though ...Peter Durrant
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Well pleased with the service, I couldnt locate the thermostat anywhere I was told it was obsolete and no longer available, but MyTub sorted my problem and it arrived on the due date. Many Thanks to MyTub
Terry Price ...Terry Price
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Great service, parts arrived on time and they were correct, thank you. ...david jude - david jude
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Part was in stock easy to purchase online and arrived very quickly, excellent service. ...Russell Kenneth long - Gasplumb Ltd
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Good range of products, competitive pricing, good communications and swift delivery. I would use Mytub again. Thanks ...Richard Bowman
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I found your service friendly and efficient. When DPD failed to collect the package from my first order Steve dealt with it promptly and it was picked up the following day. ...Michael Foley - Munters Corp Ireland
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
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Prompt delivery, genuine spare, many thanks ...David Gee
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