|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|Very pleased with the sevice and the staff as all we very helpful !
...Stortford tiling and marble ltd
|Arrived on time. Excellent service
...Mrs Rachel Hobson
|Excellent price and quicker than expected service with very good communication. Thank you
|Good price and delivered as promised Thank You
|About the best price I could find for the product. Delivered in a timely fashion, you kept me informed throughout. Very pleased, good service.
|Fantastic Jeanette, - great service and I will be happy to say so
|Great feedback and prompt delivery.
...Allan BC Duffus
|Excellent service and communication. Ordered a regulator for Stoves oven which was obsolete, My Tub contacted Stoves for replacement part information. It was cheaper than original item. We searched around the net to find fitting instructions, so less than £25, much cheaper than the £900 we feared! Would highly recommend and definitely use again, thank you!
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)