Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa
...David Morris
|
Your 7-10 day delivery was way out,almost had to cancel. Then the
incorrect item was delivered, after a bit of research i found this was down
to City Plumbing who eventually supplied the cistern. Your people very
helpful and most of all kept me informed as to what was happening. Good
communication counts for a lot,no problems with buying from My Tub in the
future.
...T SMITH
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Great service, price and quick delivery, thank you!
...Thomas Hills
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Delivery was slower than I expected but I was kept informed about progress and it arrived on the day that was promised. Overall happy!
...Dave
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Order received within stated time, very pleased with the delivery.
...Strongbond Construction - Strongbond Construction
|
Excellent service ,you got me sorted when the original one I ordered was obsolete ,
Just waiting for it to be fitted now
Thank you for your help
Mrs P. Marsh ,
...Mrs P Marsh
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Dear Mytub, your service was superb. Your comms excellent throughout. The item received in double quick time which was most appreciated. Thank you.
...Paul Kernan
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Very good service and a great price on a difficult to source product
...Mark Pountney
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good service you kept us up to date with our delivery and you staff were very helpful l thanks
...margaret jones
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Excellent service, good prices, great comms and fast delivery of quality products. Website a little awkward to search through, but bearable.
...Mark Nichols
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£
£8.66 
