|Although I find the service you provide in responding to, and following up on, orders to be very good, your website is most confusing. There is far too much peripheral clutter, but where precise detail matters, as in giving sufficient detail of individual items available (the different types of P trap lavatory, for example), there is only the vaguest information. Thus I ended up ordering the wrong type of lavatory for my existing system. My plumber will work his way round this, but all the same I feel let down.
|Goods received on the date specified. A competitive price compared with other merchants. Well done. Excellent service.
|Item arrived on time and correct. Very efficient and would use Mytub again.
|Delivery slower than a lot of on-line companies but that didnt matter. However, I was promised to be advised of an am or pm slot when the delivery date was known but I had to request this.
All in all though, I received what I ordered and it was delivered on the day and at the time I was advised and it was easy to get in touch as the email link takes you direct to the correct page every time - not like some where you then have to log in and then find out where they want you to go.
|Good service and goods as described.
|All received and fitted. Works fine. Thanks
Thanks for letting me know - our repair guy said Stoves had hinge kits left and I got excited when your website said you had!
|Excellent service, kept updated with regular emails. Product as described & well packaged to avoid damage.
|Many thanks for your help Little known Ideal Standard part was traced for me successfully.
|The order turned out to be more complicated than I thought, but MyTub stuck with it until I had the items I needed. Their communication was excellent throughout, and I am very impressed with the level of service. I will definately use MyTub again.